“Cindy was sent to our facility in July of 2021 to improve facility performance as well as create alignment with our parent health system’s corporate initiatives. Cindy has been a world-class resource for our department. She was able to identify the needs of our program and rapidly create a culture that respects patient safety as well as quality.
During her time with the Emergency Department, Cindy was able to implement many initiatives to create meaningful and lasting change. Her work included the formation of a multidisciplinary throughput huddle, she improved the staffing skill mix of the department, successfully managed several regulatory surveys, and guided structured process improvement work using a RACI matrix.
Cindy approached each of her initiatives with intense focus and created an environment that made the team accountable for rapid change. Any project that Cindy led had clear goals and a pathway to success.
One project that, historically, has been a challenge to implement at our hospital was the implementation of an Emergency Department Over Capacity Plan. Cindy was able to create a standardized communication tool with a whole-facility response to the ED to ensure the right support was available when needed. Cindy’s work directly made for a safer environment during our winter COVID surge.
In addition to her business acumen, I have enjoyed working with Cindy on a personal level. It is easy to see when working with Cindy that she is just as dedicated to her family as she is to her work.
I would recommend Cindy without reservation for any business that needs swift and purposeful change. Please do not hesitate to contact me with any questions regarding this outstanding leader and consultant.”
Chair of Emergency Medicine
352-Bed General Medical and Surgical Center